Hi Aad,
Well polls never paint a clear picture, that's a fact. For the same reason that there's always more attention to the negative side of things than the positive. Polls are a nice feature on a forum, but not a reliable source to make such claims with I am afraid. Cause it's not including all the players/customers that are out there.
Also, a lot of people are putting 'not satisfied' down because a patch didn't have X,Y,Z in it, which wasn't even in the release notes. So expectations above the reasonable also taint the outcome.
If you look at registered new users, versus complaining customers, that's a much more reliable source. Cause why would someone register here and NOT complain, if there was reason to. So I stand by my assesment. But that does not mean, again, that those with the problems, shouldn't be helped.. on the contrary, it's been made priority.
And well, I don't know what they do with those files, they take the info and try to figure out how to solve the problem. It'll serve a function, and not just to get through a sitting in the smallest room..
At this moment, they are looking into your particular problem. I've relayed some of the information to them myelf this morning, aswell. Martijn, among others, is looking into it. They are aware, they are trying to get you the answers you need!!!
If you do find the will to make your fresh install, please try it first without keeping your old data intact. (but do backup the folder manually, cause I really do think you CAN reinsert a few things, like profile and savegames, later) But best to try a total unregistration/uninstall and a fresh start with no old date whatsoever.
Some other members have had success with this. And if they selectively pick out just those files and put them back in, they lose no progress.
Again, this is a priority case now. None of the testers have really suffered from this problem, but we do almost always start with a totally fresh install ourselves too, after a change. But it shouldn't be so that 'normal players' have to do that too, and so they're working hard on a possible fix for this!!
Thanks for your kind words, and I wish I had more for you Aad, and rest assured that no one at Vstep is happy with this situation either of course.. they really want you and all the others, to enjoy the game without these problems.
Kind Regards,
Fred