I think I may have made a massive faux pas.
I was about to email Vstep to ask for a download as my SSE still hasn't arrived, and when I went back to the Ship Sim website to retrieve my order number etc, I noticed that my hometown was missing from my address details. Strange how I didn't notice that before.
AAArgh! So no wonder why my boxed SSE still hasn't arrived as the TNT guy probably had no clue where to send it (although if he Googled my postcode, he would find out my home town very easily, plus it does have 'United Kingdom' on the address). But knowing TNT, where time is money, they'll probably send the parcel back to Vstep again marked as "Address Not Known"
So it's a public apology from me to Vstep (*red face*)