Topic: Paid yesterday but no download info or key? (Read 10911 times)

psolk · « **on:** July 06, 2007, 14:39:06 »

Hi there, posted this in the small talk forum but thought this might be a better place. I paid yesterday, got a payment receipt but have not recv'd a key or download info. I also sent an email for assistance a few hours ago but haven't heard anything on that either so I am concerned my email might be blocking it.
Can anyone assist?
Thanks in advance,
-Paul

will · « **Reply #1 on:** July 06, 2007, 15:40:57 »

same here

mark · « **Reply #2 on:** July 06, 2007, 15:51:53 »

I have re-send you both the download links and license keys

psolk · « **Reply #3 on:** July 06, 2007, 16:46:37 »

Thanks Mark, Still nothing on my end, are you using psolk at comcast.net? Can we maybe try a different e-mail address? You can try psolk at aventail.net
Thanks for the help mark,
-Paul

will · « **Reply #4 on:** July 06, 2007, 17:31:11 »

hey mark i 've notice me and the other member have comcast for email maybe there something with that try another email for me to please it is jackieherrera@marykay.com

psolk · « **Reply #5 on:** July 06, 2007, 17:34:59 »

Comcast will not accept e-mail from certain ISP's. It has something to do with a reverse DNS lookup failure so it bounces. Other vendors have had the same issue because Comcast claims they can not verify the senders address.
Best to try our alternate addresses, I sent an email,
-Paul

pmillett22 · « **Reply #6 on:** July 06, 2007, 17:50:18 »

Same here. my e-mail address is guitarking367@yahoo.com please send it here or at pmillett2@hotmail.com thank you

mark · « **Reply #7 on:** July 06, 2007, 18:34:35 »

You have all received an email message

psolk · « **Reply #8 on:** July 06, 2007, 18:45:18 »

Thanks for the great support Mark. Nothing yet but I will report back either way and let you know. Is there no way to send that info via a PM utilizing the forums messaging system?
Thanks again,
-Paul

will · « **Reply #9 on:** July 06, 2007, 19:26:21 »

hey mark i recieved my links at the second email. thanks for the great support, will

psolk · « **Reply #10 on:** July 06, 2007, 19:40:10 »

hmmm, not me, the email gods aren't smiling on me today... If hotmail works you can send it to psolk at hotmail.com That one will work too....

Thanks again,
-Paul

pmillett22 · « **Reply #11 on:** July 06, 2007, 22:24:50 »

I have to wait till monday? I bought it yesterday and I can even send you a bank statement saying it was paid for. Why do I have to wait? I buy it and I have to wait four days to download it? Can someone explain that to me?

psolk · « **Reply #12 on:** July 06, 2007, 22:29:14 »

Who said you had to wait until Monday? I never saw Mark say that. Did I miss something?

pmillett22 · « **Reply #13 on:** July 07, 2007, 00:53:06 »

[Edit by mark]
pmillett22:

I would prefer if you would not copy private email messages here on the forum.
The email message explained exactly why I can not help you at this time. There are limits to what I can do from home.

Mark, if you read this please explain to me why I am the only one waiting four days to get it!!! psolk and will got theirs'. why can't I get mine!!!

psolk · « **Reply #14 on:** July 07, 2007, 01:21:22 »

I didn't get mine...
I didn't even get the email that you recv'd, I didn't receive anything...
-Paul

psolk · « **Reply #15 on:** July 07, 2007, 13:17:23 »

So I guess this means I have to wait until Monday as well. Too bad by then it is back to work and the real world and the weekend I had to enjoy it is gone.
What a let down...

psolk · « **Reply #16 on:** July 07, 2007, 15:30:40 »

I just got my license key and download link thanks to Mark!!! The issue was email addresses.
Be careful if you have a Comcast E-mail from the states. Comcast rejects a lot of emails so try to give a backup email just in case but go ahead and just use your CC to purchase in Euros and it will get converted.
Good luck everyone,
-Paul

[RWP]DJM · « **Reply #17 on:** July 07, 2007, 15:33:05 »

Hiya

I'm not sure exactly how Comcast works, but most ISP's provide you with webmail access, here you can remove the filters for your emails if your ISP allows it

This would prevent emails being rejected

Regards.

DJM.

psolk · « **Reply #18 on:** July 07, 2007, 18:50:27 »

Hey DJM,
The problem is that the emails never even get to the filters. Certain ISP's fail the reverse DNS lookup that Comcast performs and as an end user you never even know there was an email to begin with. Comcast claims it is a security check but I would prefer that everything got through and they let me decide.
*.shipsim.com is in my trusted address book but if the ISP does not meet the requirements of Comcast it doesn't make a difference,
Thanks,
-Paul

[RWP]DJM · « **Reply #19 on:** July 07, 2007, 18:54:12 »

I didn't know that, thanks for the info

Seems a little over the top to me. As you say, the user should decide, especially if it's causing rejections to emails you want AND trust....not a good situation

Regards.

DJM.

Stuart2007 · « **Reply #20 on:** July 08, 2007, 00:14:16 »

I have a solution... Change your ISP.

Stu

Captain Kool · « **Reply #21 on:** July 08, 2007, 01:48:40 »

Stu, with respect, just to get the ship sim game, I don't think it's worth changing your service provider.

Eivind Toft · « **Reply #22 on:** July 08, 2007, 14:41:03 »

it is normal to wait some hours for a mail after buying the game? i bought it earlier today, and still recieved nothing.My email is hallotoft@hotmail.com

Eivind Andre' Toft

mark · « **Reply #23 on:** July 08, 2007, 15:05:07 »

Eivind toft, I have send you an email.

In addition, we are already considering some changes in the current download system.
In the near future customers will be able to see their orders and download information just by logging in on the website.

VerVynck · « **Reply #24 on:** July 08, 2007, 22:53:41 »

I purchased Ship Simulator 2008 hours ago, but I'm afraid I've yet to receive any e-mails. I hate to be a bother, but in case there is some kind of problem and my waiting would be fruitless, I'll provide my e-mail address: mayorsaxby@hotmail.com

I thank anyone who can help.

Author Topic: Paid yesterday but no download info or key? (Read 10911 times)