Topic: Att: Ferry Pack on shipsim.com is not for STEAM version (Read 9058 times)

bagsy31 · « **on:** March 28, 2011, 18:41:29 »

Hoping someone can help. I've purchased the Ferry Pack today, but the installation fails with the message "unable to locate a valid Ship Simulator Extremes installation"

I do have a valid installation, but it's the Steam version.

bagsy31 · « **Reply #1 on:** March 28, 2011, 19:06:53 »

Update: I see in the mailshot from Ship Sim about the Ferry Pack that STEAM will not be releasing their version until April 5th.

There is NO INDICATION on the Ship Sim site that the download version is incompatible with STEAM. I now have an extremely frustrated and angry son who has paid out 14.99 Euro for a product he has been desperate to play since it was first publicised, and now cannot use it.

Ballast · « **Reply #2 on:** March 28, 2011, 19:14:22 »

It was stated on the website before, i don't know why they removed it $:-\$

Perhaps you can contact Frank or Swenson from VSTEP. I'm pretty sure they understand the situation and perhaps there is a possiblity to arrange something.

vin_sun · « **Reply #3 on:** March 28, 2011, 19:19:44 »

Well, there is some form of indication ..... the details are available when you click on "Read more"

Traddles · « **Reply #4 on:** March 28, 2011, 19:24:56 »

It was also clearly posted on the forum this morning early on at 9.40.AM.

http://80.95.161.114/shipsim/forum/index.php/topic,24831.msg329895.html#msg329895

I'm sorry you missed this but it is quite clear. Also the news letter sent out this morning at 9.45.AM gave the same apology.
Regards,
Traddles.

Krystian · « **Reply #5 on:** March 28, 2011, 19:25:26 »

i just bougt the ferry pack, i hope i don't have to pay for it again to get it the 5. of april!?!?!?! $:-\$

anyone knows, I need some help here.

vin_sun · « **Reply #6 on:** March 28, 2011, 19:29:16 »

Quote from: Krystian on March 28, 2011, 19:25:26

i just bougt the ferry pack, i hope i don't have to pay for it again to get it the 5. of april!?!?!?! $:-\$

anyone knows, I need some help here.

If yours is a "Steam" version, you should get the pack ONLY through Steam. The download from www.shipsim.com is only for those who have either bought the SSE DVD or the SSE download version from the shipsim.com website.

bagsy31 · « **Reply #7 on:** March 28, 2011, 20:57:31 »

Regarding the comments about the website notifying that the download won't work for Steam users, attached is a screenshot of the page that you buy it from - I can't see any mention of incompatibility with Steam versions.

My son had saved this link and downloaded when the 'purchase now' was added. Whilst I appreciate that the news section, and the mail shot had an update for Steam users, the purchase page did not.

I also checked the Steam store first, and as the ferry pack was not available I assumed getting it direct from the ShipSim website was the right thing to do.

krill87 · « **Reply #8 on:** March 28, 2011, 21:16:28 »

Quote from: bagsy31 on March 28, 2011, 20:57:31

Regarding the comments about the website notifying that the download won't work for Steam users, attached is a screenshot of the page that you buy it from - I can't see any mention of incompatibility with Steam versions.

My son had saved this link and downloaded when the 'purchase now' was added. Whilst I appreciate that the news section, and the mail shot had an update for Steam users, the purchase page did not.

I also checked the Steam store first, and as the ferry pack was not available I assumed getting it direct from the ShipSim website was the right thing to do.

I have done the same, and bought it this morning before I checked my email. But i contacted the support and they solved it so I will get my money back.

bagsy31 · « **Reply #9 on:** March 28, 2011, 21:20:12 »

Krill87 - thanks for the update.

Did you contact support via the ShipSim contact us web form? I couldn't find any other contact details.

I sent an email to Frank suggesting they make it clearer on the purchase page.

Regards

krill87 · « **Reply #10 on:** March 28, 2011, 21:24:55 »

Quote from: bagsy31 on March 28, 2011, 21:20:12

Krill87 - thanks for the update.

Did you contact support via the ShipSim contact us web form? I couldn't find any other contact details.

I sent an email to Frank@vstep suggesting they make it clearer on the purchase page.

Regards

I used the formulary on shipsim.com ---> support ---> contact us
The answer came less than 1 h after i contacted them.

Shipaddict · « **Reply #11 on:** March 28, 2011, 21:28:13 »

info@shipsim.com used to also be a good email address for support.

Traddles · « **Reply #12 on:** March 28, 2011, 22:50:05 »

The very first line on the purchase page states "April 5th on Steam" as shown above in the post by bagsy31. I do not know when this actually was included on the page.

Regards,
Angus.

Aad The Pirate · « **Reply #13 on:** March 28, 2011, 23:41:43 »

Ahoy bagsy31,
I see that you did register your SS 08 licence number on the Forum

In the not so unthinkable case you'll ever need tech. support it would be a good idea

to register your SS Extremes Licence key too.
Kind Regards
Aad the Pirate.
BTW, Welcome to the Forum

Swenson · « **Reply #14 on:** March 29, 2011, 09:32:32 »

Quote from: Traddles on March 28, 2011, 22:50:05

The very first line on the purchase page states "April 5th on Steam" as shown above in the post by bagsy31. I do not know when this actually was included on the page.

Regards,
Angus.

This was included yesterday morning. Everyone that has bought the pack from our website but run a Steam version can request a refund via info@shipsim.com. Please mention all possible details about the purchase.

maalle heitetty kippari · « **Reply #15 on:** March 29, 2011, 17:37:24 »

Yes, you can't buy SSEFerry pack shipsim.com pages for steam SSE

.
http://www.shipsim.com/news/detail/item/28032011_134 this page reads: STEAM has decided to change the release date to April 5th, so STEAM users will have to be a bit more patient before they can sail the Ferries. We apologize for any inconvenience their last minute decision may cause. Non-STEAM users can purchase the Ferry Pack from today on www.shipsim.com.

mallard · « **Reply #16 on:** April 01, 2011, 21:32:28 »

I have just done the same thing, bought the Ferry Pack for my 11 year old son, to find it is not compatible with his Steam version of SSE. I didn't see any warning of this on the website when I bought it. Have just asked for a refund as we wait for the Steam version to be released.

keiko · « **Reply #17 on:** April 04, 2011, 09:45:08 »

same here i hope it will work tomorow on steam omg

Stuart2007 · « **Reply #18 on:** April 04, 2011, 13:15:18 »

Can someone tell me what the point of the steam version is? It seems few people are finding any advantage...

maalle heitetty kippari · « **Reply #19 on:** April 04, 2011, 14:29:47 »

I do not see any point in steam version, all products cost more euro too and and keep buying its own website add-ons.

maalle heitetty kippari · « **Reply #20 on:** April 04, 2011, 14:37:21 »

yes shipsim.com page says (April 5th on Steam)

mvsmith · « **Reply #21 on:** April 04, 2011, 18:17:23 »

STEAM works well for many games, offering the advantage of automatic updates and the ability to download the game again from â€œthe cloudâ€. This is in exchange for surrendering some control, by the customer, over the installation.

The way that technical support is handled for SSE is not as formalized as required for STEAM.
The two-tiered arrangement where some users go through STEAM, and some do not causes some support headaches.

keiko · « **Reply #22 on:** April 06, 2011, 13:45:55 »

how too get my key work on steam i was purchasing my key on ship sim page and now its not working on steam cryyyyyyyyyyyyyyyyyyyyyy

Edited for language

vin_sun · « **Reply #23 on:** April 06, 2011, 13:57:46 »

Hello Keiko,

Please read all the other posts above yours in this thread and you will understand as to why it does not work in Steam !!!

Regards
vin_sun

keiko · « **Reply #24 on:** April 06, 2011, 14:00:44 »

the steam has realse it now

Author Topic: Att: Ferry Pack on shipsim.com is not for STEAM version (Read 9058 times)

mvsmith