Hi evh20,
To get help with this problem, please register your license key in your profile.
You'll then gain access to the
technical support forum. You can re-ask your question there. For help on how to register your license key in your profile see the 'General FAQ' section
Could you, once posting there, please also supply your system specifications or dxdiag, this may help us to determine the problem.
Your dxdiag can be obtained by following these instructions:
Click
Start >
Run. type in
dxdiag and press
Enter. You may see a popup asking about WHQL drivers, click
Yes/Ok to proceed.
In the window that appears, click the button that says
Save All Information, when the Save Dialog box appears, save the file to your desktop. To upload the file here, click
Additional Options underneath the reply area and choose
Browse near
Attach. Browse to your desktop, click the file and click
Open.
* Windows Vista and 7 users need to press the
Windows Key + R to access the
Run prompt.
You can then post your reply with the file attached.
Kind Regards,
Fred
