Purely as a matter of interest, how many major motor manufacturers in the past few years can you think of whose products, after being bought for large sums of money, have had to be recalled for a "patch" to correct a design fault? I can think of at least five instances such as this, and unsurprisingly, most of the Companies have had to be harried and hassled for some time before they even admitted there was a problem.
When I was at sea, I sailed on two sister ships, built by the same yard, which had a severe problem with sympathetic vibrations. This was so bad that the radio aerial between the fore and main masts would break if it was set up tight. The triatic stay from the funnel to the foremast, which was used to rig flag halyards, had to be so slack that it barely cleared the bridge. My employers got no money back and we, the crew, had to put up with perpetual bouncing up and down even in flat calm seas.
I also seem to remember that Shell Petroleum had a real ding dong battle with Vauxhall Motors a few years back. It was eventually found that Shell petrol was wrecking Vauxhall engines. I don't remember Shell paying any car owners for the damage.
I merely point out this sort of thing to show that Vstep do try to respond to the numerous complaints here on the forum, but that unlike some of the instances I mention, they do take note and actually act on them as fast as possible.
We are all aware of problems, but again I think it only fair to say that complaints do get addressed as fast as possible.
