You need to register your licence Key
Yes, firstly welcome to the forum
And secondly TFM is right, in order to help you out it's a tiny rule we have here, so we are able to help you in any technical problems you have to firstly register your license key found on the back of your users manual (with the game) or if you downloaded it from Shipsim.com then it will be in an email.
Simply log into the forum, and on the yellow bar on the top, it says "profile"click it and if you scroll down you will see a part where you can put in your license key.
Hope to see you back soon so we can help you out
Kind Regards
Matthew