A little while ago I had sent an angry email to Ilan, the creator. It was about 1,5 pages full of text which consisted mostly out of complaints against Victor. I still haven't got any response for it...
If it was an 'angry' email, you had no reason to expect a reply...
I filled a survey for him, in this survey I did write some negative things and I got a reply. Then we discussed and I understood the reasons behind the negative aspects
It's all about how you write your message
Well, if you still aren't able to figure out how, you can always knock on my door.
Thanks, but does that mean I have to send you the entire model?