Hi Dundee, and welcome.
Technical Support problems can only be handled in the Technical Support area.
* Please note: To access Technical Support, you will need to register your Ship Simulator licence key into your forum profile. If you're not sure how to do this, please check the General FAQ's (see below).
The FAQ's and Announcements board. Check here for answers to commonly asked questions. Also a useful source for the latest information regarding Ship Simulator development - http://www.shipsim.com/ShipSimForum/index.php/board,1.0.html
Once you've done that, please re-post your question there, and we can run through it with you.
I'll lock this post to prevent any confusion.