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Author Topic: Where Is The Technical Support Board?  (Read 1368 times)

Silent Hunter

  • Forum member
  • Posts: 10
Where Is The Technical Support Board?
« on: October 25, 2008, 01:20:35 »

Hello Ship Simmers,

I'm new to both Ship Simulator and this forum and am still trying to find my way around.

Forgive me if I've missed something obvious, but where do I find the Technical Support board? By doing a search I found some posts wich had been moved to the Tech Supp board but when I clicked on a link to take me there I received an error message telling me I cannot access it.

Any help would be much appreciated as I need help regarding the very first activity, rescuing the captain of the small boat in the Phi Phi Islands. Everything goes fine as I approach the green circle in the water, but as soon as the drowning sailor appears in view the sim freezes.

Again any help with locating the Tech Supp board or my activity problem would be much appreciated.

Regards,

Silent Hunter
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Agent|Austin

  • Forum member
  • Posts: 4817
Re: Where Is The Technical Support Board?
« Reply #1 on: October 25, 2008, 01:26:10 »

You need to register your license key in your profile.

First click "Profile" on the main navigation bar.



Then scroll down (if necessary) and find the "License Key Registration" box. Enter your licensee key with the dashes (-) and click "Register". You have now registered your license key to play multiplayer and upload your mission times and ranks online!



Now start ship simulator setup a profile using your username and check "Allow Online"
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Silent Hunter

  • Forum member
  • Posts: 10
Re: Where Is The Technical Support Board?
« Reply #2 on: October 25, 2008, 08:05:37 »

Thanks for your help Agent Austin, I've registered my licence key and can now see the Tech Support board. Unless I missed something, the forum doesn't make it clear how to get registered.

Thanks again,

Silent Hunter
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mvsmith

  • Guest
Re: Where Is The Technical Support Board?
« Reply #3 on: October 25, 2008, 09:00:43 »

Hi Silent Hunter,
You now also have access to the Missions board. That is the place to ask questions about specific missions, because that is where we look for them and where answers are posted.
Your particular problem, though, is best handled first in Tech Support because it may be a hardware or configuration problem.

When you have a question about running a mission, please give the exact title and where you found it. There are many missions with similar scenarios, and finding the particular one “with the boat and the water” can be difficult.
Welcome to the forum, and good luck,
Marty
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TerryRussell

  • Guest
Re: Where Is The Technical Support Board?
« Reply #4 on: October 30, 2008, 02:51:39 »

To make things easier for you, here are some links that you may find useful:

The Help Page.  To assist you with forum posting, and the more advanced features on the forum -
http://www.shipsim.com/ShipSimForum/index.php?action=help

The Forum Rules.  To help you make informed decisions regarding posting - http://www.shipsim.com/ShipSimForum/index.php/topic,26.0.html

The Search function.  A very useful tool to help you find the answer to that elusive question -
http://www.shipsim.com/ShipSimForum/index.php?action=search

The Tutorials board.  Check here for guides that cover common questions -
http://www.shipsim.com/ShipSimForum/index.php/board,35.0.html

Ship Simulator 2008 Technical Support -
http://www.shipsim.com/ShipSimForum/index.php/board,5.0.html

* Please note:  To access Technical Support, you will need to register your Ship Simulator licence key into your forum profile.  If you're not sure how to do this, please check the General FAQ's.

The FAQ's and Announcements board.  Check here for answers to commonly asked questions.  Also a useful source for the latest information regarding Ship Simulator development - http://www.shipsim.com/ShipSimForum/index.php/board,1.0.html

I will move this to General Discussions now, where it belongs.
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