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Author Topic: PROBLEM  (Read 2578 times)

Leslie

  • Forum member
  • Posts: 6
PROBLEM
« on: July 18, 2007, 15:33:35 »

I bought the software last week, and I dont recive anyting.  :'(
I don't now what can I do, I sed mail and any person answer.
Whan Can I Do?  ???

Sorry my English is bat, I'm from Panama so I speak spanish.  ::)

Leslie  :)
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ben

  • Ship Simulator Developer
  • Global Moderator
  • Posts: 17
Re: PROBLEM
« Reply #1 on: July 18, 2007, 16:01:29 »

Hi Leslie,

Goto Shipsim.com, Click the "My orders" button in the top-right corner, login and you will see all download links and license keys for products you bought on ShipSim.com

If your order is not in that list, even though you completed your order and payment, please use the "Contact us" form also on the website (you can also reply here).

Cheers

Ben
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Leslie

  • Forum member
  • Posts: 6
Re: PROBLEM
« Reply #2 on: July 18, 2007, 16:14:20 »

Thanks Ben

I do that in three times and I don't receive help.  But the peculiar thing is that in my statement of account already I have the reflected payment.

I attach the image when I login in my order.

Leslie
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Leslie

  • Forum member
  • Posts: 6
Re: PROBLEM
« Reply #3 on: July 18, 2007, 19:57:53 »

 :'( ??? :-[
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ben

  • Ship Simulator Developer
  • Global Moderator
  • Posts: 17
Re: PROBLEM
« Reply #4 on: July 18, 2007, 20:44:50 »

Hi Leslie,

I'll ask somone to take a look at this first thing tommorow (its now 9pm here in europe)

I'm sure we'll get this all cleared up soon :)
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mark

  • Ship Simulator Developer
  • Administrator
  • Posts: 380
Re: PROBLEM
« Reply #5 on: July 19, 2007, 07:57:41 »

Hi Leslie,

You ordered the boxed version of Ship Simulator 2008.
The software has been shipped on the 9th of July and the expected delivery time to Panama is 18-24 days.
It will probably take another two weeks before it will arrive.

Regards,
Mark
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Leslie

  • Forum member
  • Posts: 6
Re: PROBLEM
« Reply #6 on: July 19, 2007, 14:26:41 »

Thanks Mark.  :-*

Now I am a little in calm ::), but how I know when the softwere arrive in Panama? In the inscription they did not request my telephone number.

Leslie.
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Leslie

  • Forum member
  • Posts: 6
Re: PROBLEM
« Reply #7 on: July 27, 2007, 19:42:07 »

 ???  :'(
I need to know where are my software now. Please.
Sorry but I'm scare. :'(
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Stuart2007

  • Forum member
  • Posts: 6201
Re: PROBLEM
« Reply #8 on: July 27, 2007, 21:39:33 »

Mark said it was posted on 9th and delivery time is 18-24 days which means between today and Thursday next week.

International post isn't always easy and isn't an exact science- maybe relying on parcels services of several countries to get to you.

Patience is a virtue. I'm afraid if you've opted for the boxed version you will just have to wait. It'll be worth it.

Stu
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Leslie

  • Forum member
  • Posts: 6
Re: PROBLEM
« Reply #9 on: August 08, 2007, 16:43:46 »

Hi!

They have already spent 30 days after my purchase via online of simulator software 2008 and not yet it has arrived.
That they must say to me now?

Leslie
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Stuart2007

  • Forum member
  • Posts: 6201
Re: PROBLEM
« Reply #10 on: August 08, 2007, 19:09:39 »

Depending on the parcel company concerned it may be possible to track it through the parcel company website.

As irritating as it may be for you, you have to remain patient. It is being sent quite a long way.

I will try and find the right email address for you to make enquiries.

Stu
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