Ship Simulator

English forum => Ship Simulator Extremes => Topic started by: mullet559 on August 31, 2010, 15:13:08

Title: STEAM errors have been fixed!
Post by: mullet559 on August 31, 2010, 15:13:08
i have just recived ship sim extremes today and when installing i had to get steam but i have entered my code correctly and when i open up to play ship sim it says "failed to contact key server", im 13 and i have enjoyed ship sim 08 but im kinda upset about it and steam is a heap of (a bad word ;))  and i cant even play it or do the update from ship sim website because it says there is no installation file, this is a real let down and im upset so i dont know what to do because i paid for ship sim (obviously) and i have heard about other problems to. also paradox is also a let down.

Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 15:15:59
Hi there mullet559,

That's not a very nice way to introduce yourself to the forum now is it? :)

This issue is currently being worked on by Steam and will be fixed shortly. Please have a little patience and allow time for the company to resolve the issue :)

Hope this helps,
Adam
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:16:56
thanks i hope it is working soon :)
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 15:18:12
Yes we do too!

Hopefully it will be resolved over the next couple of days :)
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:21:03
DAYS!!??  :'( i was hoping hours :C
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 15:26:49
Hi Mullet,

It may well be hours, but there is not certain time that it will be fixed. All I know is that Steam are working to fix this issue as soon as possible.

I would recommend you keep trying to activate your copy, and you should get through eventually :)
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:28:51
i activated it but it is just saying it is failing to contact key server? shall i try reinstalling ship simulator?
 thanks for you help so far :2thumbs:
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 15:30:10
No problem,

You could try reinstalling, follow the guides stickied in the technical support boards, they should give you some guidence :)
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:32:23
thanks again  :2thumbs:
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:35:40
there is no technical support for ship simulator extremes posted? :)
Title: Re: STEAM errors HELP!!
Post by: sean2e5 on August 31, 2010, 15:36:54
Hi Mullet559,

Just like you I got my game today installed it and I also get the same message. I am going to try and get it working. Let us know if you get it working and how  :D If I get it working I will also say how :)
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 15:37:08
Hi Mullet,

Sorry about that, you won't be able to see the technical support section since you haven't registered your copy of ship simulator in your forum profile yet.

If you do this you will gain access to the boards :)

My mistake, sorry! ;D
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:40:13
so do i just type in my activation code on my profile like ship sim 08? :) and sean i will let you know when i get it working :)
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:45:42
done lol :)
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 15:49:42
Excellent, you should now have access to the technical support section! :)
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 15:52:59
yh i just made a post
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 16:01:21
steam is working for me now :D  ;D ;D ;D ;D ;D
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 16:04:45
exept the game is taking long to load :(
Title: Re: STEAM errors HELP!!
Post by: sean2e5 on August 31, 2010, 16:08:10
Same here the steam thing worked and I got in but the screen just remained black for about 10 minutes. I'm restarting my computer and see if that helps.
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 16:09:32
Glad its working for you guys.

See, I told you didn't I? ;D
Title: Re: STEAM errors HELP!!
Post by: mullet559 on August 31, 2010, 16:10:11
yup thank you soo much :D
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 16:10:44
You're very welcome :)
Title: Re: STEAM errors HELP!!
Post by: sean2e5 on August 31, 2010, 16:11:43
Glad its working for you guys.

See, I told you didn't I? ;D

I'm installing it on my new laptop and I hope my desktop PC works. Would you recommend installing the patch 1.1?
Title: Re: STEAM errors HELP!!
Post by: Captain Spencer on August 31, 2010, 16:12:32
Hi Sean,

The patch should be applied to the Steam version either already or in the near future.

You cannot apply the downloadable patch from Ship simulator on the Steam boxed version I don't think.

Regards,
Adam
Title: Re: STEAM errors have been fixed!
Post by: sean2e5 on August 31, 2010, 16:18:02
Ok thanks that's probably why it won't let me install it. Steam says it all up to date now.  ;D
Title: Re: STEAM errors have been fixed!
Post by: Captain Spencer on August 31, 2010, 16:25:19
Great! Does the game run for you now?
Title: Re: STEAM errors have been fixed!
Post by: sean2e5 on August 31, 2010, 16:41:32
No when I load it up just have a black screen it shows the logos for steam, vstep and everything then nothing happens. I left it for 15 minutes but nothing happend. I'm downloading a driver update but not sure if that will fix it. Will report back soon.
Title: Re: STEAM errors have been fixed!
Post by: sean2e5 on August 31, 2010, 17:09:50
Still not working even after the update any ideas ?  ???
Title: Re: STEAM errors have been fixed!
Post by: snokket on August 31, 2010, 17:18:43
I also have problems with black screen
Title: Re: STEAM errors have been fixed!
Post by: mullet559 on August 31, 2010, 18:49:13
i have no menu when i load sse only ocean
Title: Re: STEAM errors have been fixed!
Post by: Captain Spencer on August 31, 2010, 18:57:29
Hi all,

These are known issues and VSTEP are working with Steam to fix this problem.

Regards,
Adam
Title: Re: STEAM errors have been fixed!
Post by: sean2e5 on August 31, 2010, 19:01:21
Good  ;D we can see that they are working on it because over the last few days the key has been the issue now its getting the game to load up so slowly getting there.
Title: Re: STEAM errors have been fixed!
Post by: mullet559 on August 31, 2010, 19:11:47
lol yeh :)