Ship Simulator

English forum => Ship Simulator 2008 => Topic started by: SHADOWPLAY on August 07, 2009, 20:54:05

Title: Please Help
Post by: SHADOWPLAY on August 07, 2009, 20:54:05

I bought this game on the shipsim website (downloadable version) and at the end of putting in the credit card details it said payment confirmed. I am still waiting for the E-mail to arrive with the activation code to download it. It did say that the payment had to be confirmed but im sure that it already has been confirmed please help me

Title: Re: Please Help
Post by: Agent|Austin on August 07, 2009, 22:03:27

Try this link:

https://www.shipsim.com/orders/login.php

That will have download information and license keys if payment went though.

(This will be the email address from when you purchased the game, NOT your forum account)

Title: Re: Please Help
Post by: SHADOWPLAY on August 07, 2009, 22:06:44

so if it doesnt have any orders then the payment has not went through as of yet ?

Title: Re: Please Help
Post by: Agent|Austin on August 07, 2009, 22:31:35

I'm not sure as how exactly the system works but I believe so.

If it isn't there within a few hours I would contact VSTEP: http://www.shipsim.com/support/contact+us.php

Title: Re: Please Help
Post by: SHADOWPLAY on August 07, 2009, 22:35:36

Thanks for your help :) i will contact them if the key isnt here by midnight (obviously i will have to contact tomorrow then)

Title: Re: Please Help
Post by: Capt. Matt on August 07, 2009, 22:55:57

Also try your spam box Thats where some of my SS messages go :thumbs:

Title: Re: Please Help
Post by: SHADOWPLAY on August 09, 2009, 20:25:47

is there any chance that the purchase hasnt been processed at all because i have not recieved any confirmation e-mails confirming that i have purchased it ?

Title: Re: Please Help
Post by: Agent|Austin on August 09, 2009, 20:42:08

Check with your credit card company.

Title: Re: Please Help
Post by: SHADOWPLAY on August 09, 2009, 20:44:30

well i was thinking of trying to buy it again just in case it hadnt. because if it did accept the payment it would take a few days to go through.

Title: Re: Please Help
Post by: Agent|Austin on August 10, 2009, 06:08:23

Did you email VSTEP?

Title: Re: Please Help
Post by: Captain Renzo on August 11, 2009, 03:10:16

Quote from: SHADOWPLAY on August 07, 2009, 20:54:05

I bought this game on the shipsim website (downloadable version) and at the end of putting in the credit card details it said payment confirmed. I am still waiting for the E-mail to arrive with the activation code to download it. It did say that the payment had to be confirmed but im sure that it already has been confirmed please help me

Frist thing do it with your perant if you don't have tell someone that knows this game or bought this game ok tell them give back the money then buy it again ok  :thumbs:

Title: Re: Please Help
Post by: Agent|Austin on August 11, 2009, 05:19:33

Quote from: Captain Renzo on August 11, 2009, 03:10:16

Frist thing do it with your perant if you don't have tell someone that knows this game or bought this game ok tell them give back the money then buy it again ok  :thumbs:

If he has a credit card I am sure he isn't living with his parents.