Yeah, lack of proper training is what I would think. Shame this is a general occurance on ships worldwide. It only comes to light whenever a disaster happens. Take Costa Concordia for example; "Please return to your cabin, everything is under control" is what was being said while the ship had to be evacuated, not to mention the lack of knowledge from the crew to lower the lifeboats and to properly distribute lifevests amongst passengers.
MSC likewise, my grandparents had an evacuation training on the last day of the voyage.
