Well, Salty, as I’m sure you have observed, there are some who just want to trash the program.
They do not seem to really want help; they don’t give any details that would allow us to know what the problem might be—such as where, in what mission, did the ship run aground.
So far as I know, he has never posted his DxDiag so that we can see whether he even has a computer that meets the requirements.
There is little we can do except ignore them until they get serious about participating in solving what is, after all, most likely their problem.
Regards,
Marty