Hiya Richee and welcome to the forum
We have a specific area on the forum for Technical issues:
http://www.shipsim.com/ShipSimForum/index.php/board,5.0.html
To access this area, you will need to register your licence key into your forum profile. If you're not sure how to do this, please check the General FAQ's, or PM a Moderator
May I also suggest a search of the Technical support area before posting any Technical question, a lot of these problems have already been resolved
Regards.
DJM.