Can't Play: Tried Steam, DVD, and Download, and None Work

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[EvanMax]

My grandson badly wants me to get Ship Simulator Extremes Collection so he can play it.  I bought it on Steam and the license keys worked, but when we tried to play a mission nothing happened.  Then I bought it on DVD from a seller on Amazon and it came with an activation code; however, when I tried to play the game it asked for a license key in the Steam format (5 groups of 5 letters/numbers) and so I couldn't play.  I sent a message on www.shipsim.com on Monday and received no response by today (Friday).  Today I decided to buy and download the game from www.shipsim.com; however, I was unable to complete the order because it said "unknown order/1/i/62.148.178.222".  Please help - I just want my grandson to be able to play.

[Captain Cadet]

Hello - can you please take the licence code down - this is because if someone activates it, we cannot give you much support and you may have lost the licence key - it is also against the fourm rules 
Can you please personal message MR.Robville as he will be the one to sort it
Hope it helps
Thanks
C'c
 

[EvanMax]

Thanks for the help.  (I did remove the codes.)

[Mad_Fred]

Hi EvanMax,

the 5x5 format of license key  is actually the correct one for both versions, I take it the amazon copy came with a key that did not fit this?

I have sent you a PM, we'll get it sorted!

Regards,
Fred

[EvanMax]

Thank you very much for the new license key.  It works and the game works perfectly.  My grandson will be thrilled when I tell him, and we will play for hours this weekend.