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Author Topic: Crash Dumps - How and where to submit?  (Read 1499 times)

SeaDogBob

  • Forum member
  • Posts: 6
Crash Dumps - How and where to submit?
« on: January 01, 2011, 21:55:03 »

Where is the most appropriate place to submit SSE crash dumps?

I see a topic on the Tech support forums for bugs but not for crash dumps.  I don't see anything about this in the ShipSim.com support FAQ, and there is only a Contact us form.
 ???
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vin_sun

  • Global Moderator
  • Posts: 1260
Re: Crash Dumps - How and where to submit?
« Reply #1 on: January 01, 2011, 22:39:14 »

Hi SDB,

What you mentioned is the correct place to post your crash / dump reports. This is what you referred to :-

http://80.95.161.114/shipsim/forum/index.php/topic,21677.0.html

Go to the most recent post there, (currently on Page 7), click on "Reply" at the bottom. You will get a fresh space for your message. Mention briefly about the crash and use "Additional options" to attach your crash file.

However, please note that in most cases you will not get a reply. The crash file you posted will be used by the Developers to investigate the issue.

Regards
vin_sun
« Last Edit: January 01, 2011, 22:41:08 by vin_sun »
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SeaDogBob

  • Forum member
  • Posts: 6
Re: Crash Dumps - How and where to submit?
« Reply #2 on: January 02, 2011, 01:36:53 »

Hi SDB,

What you mentioned is the correct place to post your crash / dump reports. This is what you referred to :-

http://80.95.161.114/shipsim/forum/index.php/topic,21677.0.html

Go to the most recent post there, (currently on Page 7), click on "Reply" at the bottom. You will get a fresh space for your message. Mention briefly about the crash and use "Additional options" to attach your crash file.

However, please note that in most cases you will not get a reply. The crash file you posted will be used by the Developers to investigate the issue.

Regards
vin_sun


Crash dump file and DXDIAG have been posted.  I wasn't expecting a reply.  I understand about programming issues as a web app developer.

Thanks.
 :thumbs:
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