Hello Anthony,
Yes, it is evident that you have registered your copy of SSE in your Profile in the Forum. Well, at times, these things do happen.
Please explain the problem again in a PM (Private Message) to the Administrator, Fred. He will look into the matter. To do so, please click on the link below. It will open the required page to type in your message to him. Please explain in detail and there may be a possibility that you and Fred will have to exchange some PMs during the course of setting things right for you. Also, please check the small box at the bottom of the message body (in the PM) which says "Save copy in Outbox" so that it is always there for your reference in future.
http://80.95.161.114/shipsim/forum/index.php?action=pm;sa=send;u=14799
Regards
vin_sun