Ship Simulator

English forum => Ship Simulator Extremes => General discussions => Topic started by: perro100 on January 20, 2015, 09:15:12

Title: Ship Sim Extreme Licence Key
Post by: perro100 on January 20, 2015, 09:15:12

Can anyone help me please, I have recently needed to reinstall SSE following a disk failure. I downloaded from my SS account along with my license key. Following setup the game requires my to input the license key on start up and although I use the one in my ShipSim account all get is a message saying "ERROR your key is invalid". I have written to ShipSim support, twice, asking for their help but they have just ignored me.

Title: Re: Ship Sim Extreme Licence Key
Post by: Mr Robville on January 20, 2015, 09:22:08

There are no support tickets from you within customer support. The last one we have received was from Wednesday, September 11, 2013 8:20:54 PM to which we never received a response from you.

Please check when sending us a support ticket that you have correctly entered all details. Especially your email address. One typo and all is for nothing because you won't receive anything since we are replying to the wrong address. You will get a confirmation email if your support ticket has been sent successfully.

Title: Re: Ship Sim Extreme Licence Key
Post by: perro100 on January 20, 2015, 10:17:18

Thank you for your response, the last two emails on "MY Account" "Contact US" were sent to "Technical Support" I have sent another in the last minute to "Forum Support".

Title: Re: Ship Sim Extreme Licence Key
Post by: Mr Robville on January 20, 2015, 12:08:40

Ticket received and replied!  :thumbs:

Title: Re: Ship Sim Extreme Licence Key
Post by: perro100 on January 20, 2015, 16:03:21

The problem solved quickly by support. Thank you very much