Ship Simulator

English forum => Ship Simulator Extremes => Topic started by: spot227 on February 07, 2014, 07:16:03

Title: Stuck at license check (steam)
Post by: spot227 on February 07, 2014, 07:16:03

Hi,

I bought SSE from bundlestars.com yesterday. The problem is the key provided by steam client has 6 parts, but the license check dialogue has 5 input boxes. I tried entering the last 5 segments and regrouping them into 5 segments without success.

Any advice?

Title: Re: Stuck at license check (steam)
Post by: GeoP17 on February 07, 2014, 12:05:22

have you tried to write the game licence key...not the steam one

Title: Re: Stuck at license check (steam)
Post by: spot227 on February 07, 2014, 13:44:26

Quote from: GeoP17 on February 07, 2014, 12:05:22

have you tried to write the game licence key...not the steam one

The steam key is like ?????-?????-?????...

Title: Re: Stuck at license check (steam)
Post by: Mr Robville on February 07, 2014, 14:49:12

I've received many reports of this issue at customer support suddenly. There appears to be some glitch within Steam's license distribution for ShipSim Extremes. Users are receiving faulty formatted license keys. (such as SHIP-3c4g-12be-123d-abc3-8a9b). These formats are not recognised by any ShipSim game.
Vstep is currently in contact with Steam and we hope to have this issue fixed as soon as possible.

Title: Re: Stuck at license check (steam)
Post by: spot227 on February 07, 2014, 15:04:09

Quote from: Mr Robville on February 07, 2014, 14:49:12

I've received many reports of this issue at customer support suddenly. There appears to be some glitch within Steam's license distribution for ShipSim Extremes. Users are receiving faulty formatted license keys. (such as SHIP-3c4g-12be-123d-abc3-8a9b). These formats are not recognised by any ShipSim game.
Vstep is currently in contact with Steam and we hope to have this issue fixed as soon as possible.

Well, that's what I suspected, so I didn't join the "bombardment" of customer support. ;) Hope this thread saves some vstep resources for resolving the issue.

Title: Re: Stuck at license check (steam)
Post by: spot227 on February 08, 2014, 06:21:38

Replacement license key received. Thank you for the fast response, Mr Robville. :)

Title: Re: Stuck at license check (steam)
Post by: Mr Robville on February 08, 2014, 22:12:45

No problem, have fun!  :thumbs:

Title: i am Stuck at license check too
Post by: kapitanos on March 04, 2014, 19:48:51

Hi,

I bought SSE from mediamarkt in Stuttgart  a week ago, and i can´t insert the key . the one  provided by steam client has 3 parts, but the license check dialogue has 5 input boxes. How it is going to work??? please help
 :-[ ??? :-\
kapitanos