Ship Simulator

English forum => Ship Simulator Extremes => General discussions => Topic started by: zeeshop on March 21, 2013, 21:15:27

Title: Sim Extreme just purchased, but keep crashing.
Post by: zeeshop on March 21, 2013, 21:15:27

Hi All,

I am new here, and a Professional Ship's Officer, my friend recommended this game for real time experience.
I just purchased Ship Sim Extreme, and after installation when every I try to open application keep geting error/ crash, and its saying file in dump user data folder with this name "crash@21-03-2013@19.33"

I have windows 8 but I tried compatibility option which is capable to run any software built for previous versions of windows.
Please advise what is wrong here..
Thanks
Following are specification of my Computer,

More details about my computer  
 

Component Details Subscore Base score
Processor Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz
 
Memory (RAM) 4.00 GB 5.9
Graphics NVIDIA GeForce 310M (Microsoft Corporation - WDDM v1.2)  
Gaming graphics 2269 MB Total available graphics memory
Primary hard disk 250GB Free (454GB Total)
Windows 8 Pro with Media Center

System  
--------------------------------------------------------------------------------
 
  Manufacturer TOSHIBA
  Model Satellite A660
  Total amount of system memory 4.00 GB RAM
  System type 64-bit operating system
  Number of processor cores 4
 
Storage  
--------------------------------------------------------------------------------
 
  Total size of hard disk(s) 454 GB
  Disk partition (C:) 250 GB Free (454 GB Total)
  Media drive (D:) CD/DVD
 
Graphics  
--------------------------------------------------------------------------------
 
  Display adapter type NVIDIA GeForce 310M
  Total available graphics memory 2269 MB
        Dedicated graphics memory 512 MB
        Dedicated system memory 0 MB
        Shared system memory 1757 MB
  Display adapter driver version 9.18.13.286
  Primary monitor resolution 1366x768
  DirectX version DirectX 10.1
 
Network  
--------------------------------------------------------------------------------
 
  Network Adapter Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
  Network Adapter Realtek PCIe FE Family Controller
  Network Adapter Microsoft Hosted Network Virtual Adapter
 

Title: Re: Sim Extreme just purchased, but keep crashing.
Post by: Aslad on March 22, 2013, 17:40:18

Hi!
I recently got the game too, and I am on Window 8, but I have had no trouble. And I am on a laptop, so the game is a little laggy, but not very badly. It crashes occasionally, but not much. I don't really know what else to say but it does work on Windows 8...
Sorry, I'm not a computer expert..    ;p

Aslas

Title: Re: Sim Extreme just purchased, but keep crashing.
Post by: Mr Robville on March 23, 2013, 11:13:39

Hello Zeeshop,

Can you create a dxdiag file for us?
See here a tutorial on how to make one:
http://80.95.161.114/shipsim/forum/index.php/topic,23335.0.html

Aslas likewise.

Title: Re: Sim Extreme just purchased, but keep crashing.
Post by: zilverenmist on March 23, 2013, 11:41:52

GeForce-310M

Your video card may not be capable of running direct x 11.
Your processor is good.

Crash can also be caused by not running as administrator.
(meaning run the game as administrator, not being administrator of the machine.)

Have no win8 can not advice how to find dxdiag.exe.

Title: Re: Sim Extreme just purchased, but keep crashing.
Post by: Mr Robville on March 23, 2013, 11:46:51

For windows 8, press the windows logo on your keyboard and "R"
it also brings up the command window.

Title: Re: Sim Extreme just purchased, but keep crashing.
Post by: saltydog on March 23, 2013, 13:17:02

I think the 310M is probably not good enough to run the game..
It is a low-mid range video card.
The minimum required card is a 8800GT, benchmarked G3D 764), the 310M ranks 224.