Ship Simulator

English forum => Ship Simulator Extremes => Topic started by: kawaknaller on June 06, 2011, 09:58:26

Title: Support, devs....where are you???
Post by: kawaknaller on June 06, 2011, 09:58:26

Hi there,

Are the devs or other support guyz all on holidays??
I posted several days ago an technical issue on the dutch technical help part but till now, no responce whatsoever.
Even the crashdump hasn't been downloaded once...

Some1 can tell me what the heck is going on?

Title: Re: Support, devs....where are you???
Post by: TJK on June 06, 2011, 10:06:43

Hi kawaknaller

Maybe you have more change for help her in the English forum, but this weekend have been a hot and sunny one so yes that are possible the all

Quote

the devs or other support guyz all on holidays??

sorry about that but try ask again  in Tech forum and then you will get help

Title: Re: Support, devs....where are you???
Post by: Swenson on June 06, 2011, 10:53:44

To help us find a suitable solution for the issues you have encountered, please use our techsupport tool.
This tool can be downloaded at: http://download.shipsim.com/Extremes/support/TechSupportTool.zip

Then follow these steps (once the TechSupportTool.zip is unzipped):
1. run _LogFiles-Enable.bat;
2. run _LogFiles-Clear.bat;
3. run the game and make it crash;
4. run _CollectAndPackUserData.bat.

A new file will be created called "CollectedData.zip", which you can email to techsupport@shipsim.com 
More info on this tool usage can be found in the included info.txt file. If anything is unclear, don't hesitate to contact us again.

Title: Re: Support, devs....where are you???
Post by: kawaknaller on June 06, 2011, 11:02:34

Oh great, I just posted my crashdump story on Tech Forum and I already get tips and tools, me like!  :2thumbs:

Tonight at home I will try it immediately and Ill let you know.

Thanks! :captain:

Title: Re: Support, devs....where are you???
Post by: kawaknaller on June 06, 2011, 15:56:00

Tools ran, result is mailed to you.


BTW....can we close this one and continue with the one in the technical forum?