Ship Simulator

English forum => Ship Simulator 2008 => Topic started by: LeonProud on January 05, 2011, 12:23:04

Title: UPDATE PROBLEM
Post by: LeonProud on January 05, 2011, 12:23:04

Hello Guys!

I have a big problem!!  :(

As I wanted to start Ship Simulator 2008, after I installed update v1.4.2. it says:
____________________________________________________________________
Quest3DError:

A channel that is needed for this project has an incorrect engine version
: 6BE2854D-2DF4-9064-74976A9F139C
____________________________________________________________________

When I close this window there comes another one:


____________________________________________________________________
There was an error while loading this project. You might need to upgrade your
viewers pacakge.

Would you like to download the latest version?

YES\NO
____________________________________________________________________

When I upgrade the latest version there comes Quest3DError again.


Here are my computer facts:

MSI CX620MX
Windows 7 64Bit
ATI Radeon HD545V graphics



Please help me!!

Thankyou, Leon

Title: Re: UPDATE PROBLEM
Post by: mvsmith on January 05, 2011, 16:44:10

http://80.95.161.114/shipsim/forum/index.php/topic,17722.msg238516.html#msg238516 (http://80.95.161.114/shipsim/forum/index.php/topic,17722.msg238516.html#msg238516)

You need to register your license key in your forum profile to access that board.

Title: Re: UPDATE PROBLEM
Post by: Captain Spencer on January 05, 2011, 18:43:24

Hi Leon welcome to the forums! :)

I think what Marty meant to say was that to post technical support topics like yours we ask that you post them in the correct section, but in order to do that you need to register your Ship Simulator 2008 registration key into your forum profile.

You can do this by clicking on 'Profile' at the top of the screen and then scrolling down to the box to register your key. Enter your key into the box and click 'Register'.

Once you have registered you key, I can then move your topic into the right section.

As for your issue, you might want to post us your DXDIAG report, which will help us see if your computer is capable of running the game and see if there should be anything updated.

Your dxdiag can be obtained by following these instructions:

Click Start > Run. type in dxdiag and press Enter.  You may see a popup asking about WHQL drivers, click Yes/Ok to proceed.

In the window that appears, click the button that says Save All Information, when the Save Dialog box appears, save the file to your desktop.  To upload the file here, click Additional Options underneath the reply area and choose Browse near Attach.  Browse to your desktop, click the file and click Open.

*  Windows Vista and 7 users need to press the Windows Key + R to access the Run prompt.

You can then post your reply with the file attached.

If you could post us that it would be great. Ohh and I removed a couple of your posts since you posted the same information twice. No worries though! ;)

Regards,
Adam

Title: Re: UPDATE PROBLEM
Post by: mvsmith on January 05, 2011, 18:55:48

The link I posted explains that you should not download and install a new version of QuestViewer because it will not work with Ship Simulator. You must completely remove Ship Simulator from your computer and reinstall it by following the instructions in that post.

Regards,
Marty

Be sure that you run the installation and update programs as Administrator.