Ship Simulator

English forum => Ship Simulator Extremes => General discussions => Topic started by: joshbw on October 02, 2010, 15:37:00

Title: I WANT A REFUND!
Post by: joshbw on October 02, 2010, 15:37:00
I just spent 45 minutes playing this stupid game for it to crash on me right at the end.  What a piece of ****!  This software is the worst program I have ever seen!  I cant believe I just wasted almost an hour of my morning for it to crash on me as the objective was FINALLLLLLLLLLLLLLLLY coming up.  Then last night I put another 30 minutes of my time into this game.  After the second objective the ship just up and up runs aground.  Check the map we are in deep water, game over.  No starting from last objective, start from the beginning again and be ready to waste 30 more minutes to get back to where you just were where you ship ran aground with no warning or reason.  I have been jawboning with some of the admins here about this patch but let me say this.  There is no way that this new patch can fix the short falls of this game.  This is BAD SOFTWARE!  Its not that the game isn't for everyone, its for no one because the game itself doesn't function.  I have a $5,000 cpu here and this game wont run on it so if it wont work for me good luck to everyone else.  I am demanding a refund for this piece of junk and you guys should too!


edited for language - Fred
Title: Re: I WANT A REFUND!
Post by: Bottman on October 02, 2010, 15:49:13
You can do what you want, but you can't win any time! You can just loose it, whatever you do. But the game is functional, even with a cheaper computer like mine. Maybe you are not aware of the deeper sense of a ship simulator? This one is the only serious ship simulator you can get for less than 40 Euro. And it works pretty well, beside some bugs, which shall be fixed with the upcoming patches.
Title: Re: I WANT A REFUND!
Post by: --tractorman-- on October 02, 2010, 15:49:48
meh, moan all you like, loads of people will think against you.

1. doesn't crash with me, something your end there chap
2. you dont need to call it a piece of junk, go on, you make something better, then see how hard it is.
3. A patch can fix stuff you know? hence what its for..

so personally if you deem to hate the game, run along and find a better one that meets for satisfaction.
Title: Re: I WANT A REFUND!
Post by: joshbw on October 02, 2010, 16:16:48
I don't maker software so I cant make anything better.  However if I put out some half baked product at my job I would have hell to pay.  Done arguing with you guys.  I am just telling the greater community at large here this software is junk.
Title: Re: I WANT A REFUND!
Post by: RMS Gigantic on October 02, 2010, 16:19:11
But the greater community at large is too busy enjoying the game :)
Title: Re: I WANT A REFUND!
Post by: joshbw on October 02, 2010, 16:26:39
But the greater community at large is too busy enjoying the game :)

ok so it must just be me  ???  For anyone to call this software anything but junk just means that it is YOU that doesn't understand simulators (and software as a whole) and not the other way around.  
Title: Re: I WANT A REFUND!
Post by: Bottman on October 02, 2010, 16:27:04
Well seen, RMS Gigantic! :2thumbs:
Beside that, joshblow  is gonna waste some time again... :angel:
Title: Re: I WANT A REFUND!
Post by: Mad_Fred on October 02, 2010, 16:35:16
Hmm, I strangely have not suffered crashes similar to yours.

As such, it cannot be a widespread and structural problem. Might indeed be something wrong at your end, you never know.

The bugs that can be duplicated are being fixed, but that takes time. But unexplained crashes that other users do not suffer constantly and en masse, have nothing to do with those, honestly.

If you count the number of people with problems that post here about them, and then cross out those that will be addressed in the patch, and those that indicate user error or pc's that can't handle it, and offset that against the actual number of registered users, you'll find that the greater community doesn't share your opinion en masse and is playing the game just fine.
 
They might have different wishes as far as included or excluded features go, and legit complaints about known bugs. But as I said, lots of those will be addressed with the patch.

Incidental crashes however, are a different story. They often do not point back at the software, but at the machine using the software and other software in use at the same time.  Are you sure you're not stressing your 5000 dollar processor too much with background programs or such that cause you to run out of RAM?

My €1000 computer runs it just fine, at a good frame rate, and has been since the testing phase went into release candidate stage and onwards, and I haven't suffered a single crash yet since then. So it can't be a structural problem with the game, or I would have had the same problems as you. Your 'doesn't work for anyone' remark is an unsubstantiated claim I am afraid. But I do understand your frustration and you're entitled to your opinion of course.

But maybe approaching it from a 'can someone help me examine my situation' standpoint, goes a lot further than throwing mud and cussing. I know losing 75 minutes of your life is a horrible experience, but perhaps something can be done to prevent such a disaster in the future.


Regards,
Fred
Title: Re: I WANT A REFUND!
Post by: jim.smith on October 02, 2010, 16:46:11
SSE runs perfectly on my $800 PC so hang in there until the patch is released,you might be pleasantly surprised.
Jim.
Title: Re: I WANT A REFUND!
Post by: Subwolf on October 02, 2010, 16:58:58
ok so it must just be me  ???  For anyone to call this software anything but junk just means that it is YOU that doesn't understand simulators (and software as a whole) and not the other way around.  

No you're far from alone, and some have already received a refund. There's no doubt that the game in it's current state is unacceptable, that's why a large patch should be just around the corner. I've decided to wait for it and see if it gets the game fixed.
Title: Re: I WANT A REFUND!
Post by: Finn700 on October 02, 2010, 17:01:13
SSE have never crashed on my comp, if you've paid $5000 for your comp you've been cheated by your supplier, most expensive pc setup is around $2000 at this moment, unless you want it to goldplated...
And for after paying $5000 (for apparently nonsense setup), why such a fuss about loss of $40... :D
Title: Re: I WANT A REFUND!
Post by: marcstrat on October 02, 2010, 19:57:39
Hoy,
Even on my computer runs the game very well.I have no problems at all.
About the bugs which are inside the game,they get settled by patches,also no problem.
Marc
Title: Re: I WANT A REFUND!
Post by: pusser_uk on October 02, 2010, 20:21:22
I just spent 45 minutes playing this stupid game for it to crash on me right at the end.  What a piece of ****!  This software is the worst program I have ever seen!  I cant believe I just wasted almost an hour of my morning for it to crash on me as the objective was FINALLLLLLLLLLLLLLLLY coming up.   I am demanding a refund for this piece of junk and you guys should too!


edited for language - Fred

I've had a couple of crashes, but I am sure its not the game, more the limitations of my computer. Generally speaking, it works fine for me, a bit slow sometimes but ships are slower than shoot-em-ups and flights sims. With my cheap computer, I am getting on slowly, but very well thanks!   :thumbs:

Title: Re: I WANT A REFUND!
Post by: marcstrat on October 03, 2010, 06:07:41
@joshbw,

Maybe an idea to send your DxDiag,as an attachment together with a post.Than our more technical mods/members can maybe see the problem??
Regards
Marc
Title: Re: I WANT A REFUND!
Post by: joshbw on October 04, 2010, 13:01:58
The crashes are few and far between, however the missions ending for no good reason happens almost every time.  I was doing a mission the other day AGAIN where a pilot boat came up to the red dry bulk ship and ended up driving under my ship and thus sinking me. Another 45 minutes lost completly, because of bad software. Its more these kind of problems then anything else.  With the new I-7 processors and 14 gb of memory and needing a system within a system to keep the box running cool you can easily get up to a $5,000 box. 
Title: Re: I WANT A REFUND!
Post by: Traddles on October 04, 2010, 14:47:21
I am perplexed as to the "red dry bulk ship". ???  To my knowledge there is no such vessel in the game. Perhaps my two bit computer cannot find her. :-\ :(
Title: Re: I WANT A REFUND!
Post by: metman on October 04, 2010, 15:01:20
Don't worry Traddles, probably got sunk by that monster wave you didn't see..............................!!!!!!
Title: Re: I WANT A REFUND!
Post by: marcstrat on October 04, 2010, 16:58:21
@joshbw,
We know that their are errors and bugs in the game.We are aware of that.
However, just put your DxDiag with an attachement,maybe we can help you better,or see what might be wrong.
Marc
Title: Re: I WANT A REFUND!
Post by: Capetan Thanasis on October 04, 2010, 18:36:52
Hi
my PC is under game requirements (Dual core 2.4 MHz - nVidia 8600 GTS - 2 MB RAM). I installed the game having the sence that it will run in 2-3 fps. In medium settings and 1280X1024 resolusion in windowed mode the game runs very good, even in ports. I had only one crash in the period of one month I use the game. I think the PC constraction is a remarcable fact in the good runing of the game.
Title: Re: I WANT A REFUND!
Post by: Dazzle MN on October 04, 2010, 20:13:44
I must admit I can understand where Josh is coming from, it is frustrating to spend money on something that does not work out of the box, problem is, I have yet to play a game or simulator of any kind that does not need a bit of tweaking. Might I suggest if you have the problems after installing the new patch that you check your graphics drivers etc, also as someone mentioned earlier crashing can be caused by a lack of cooling, computers do get pretty damn hot, I am fortunate enough to have 3-4 fans on my case as well as a fan inside the keep it well ventilated. I must admit I look forward to SSE and have purposely waited for the patch before buying it as I did not want my first impressions blurred by some starting tweaks.
It sounds strange but when a ship comes out of build, during sea trials if nothing appears wrong with it, people look for problems, because in the beginning perfection or near to it is impossible and therefore something is unnaturally wrong, it is usually a bad omen. For those of us that are superstitious mariners anyway lol
 

:captain:
Title: Re: I WANT A REFUND!
Post by: Mr Robville on October 04, 2010, 20:31:56
i have a €300,- PC from 2005, game runs great, only a 20FPS, but that's normal for a computer that old.
maybe spent wise instead of expensive next time.
also if i were you i shall do a driver test to see if all drivers are up-to-date even a matter of a few weeks old driver can make a big diffrence.

as marcstat said, you should post a DXdiag file in here for members to spot any errors or anything that might cause the crashes.

and remember, we are here to help, and not to act as a complaint center  ;)
Title: Re: I WANT A REFUND!
Post by: Kevinmcg_ships on October 04, 2010, 20:46:02
The crashes are few and far between, however the missions ending for no good reason happens almost every time.  I was doing a mission the other day AGAIN where a pilot boat came up to the red dry bulk ship and ended up driving under my ship and thus sinking me. Another 45 minutes lost completly, because of bad software. Its more these kind of problems then anything else.  With the new I-7 processors and 14 gb of memory and needing a system within a system to keep the box running cool you can easily get up to a $5,000 box. 

joshnw,

Well, SSE runs perfectly on my PC. My set-up is nothing special, only the humble Intel i3-540 processor, 8GB RAM and a graphic card that is 2 years old. Oh and I run a very tight ship where Windows/drivers updates and general PC housekeeping are concerned.

Marcstrat has asked you to post your Dxdiag so that we can see what's wrong. Go on, post your Dxdiag as we might be able to tell you if anything is amissing and we might even be able to help you.
Title: Re: I WANT A REFUND!
Post by: *M*A*S* on October 05, 2010, 03:08:05
You can do what you want, but you can't win any time! You can just loose it, whatever you do. But the game is functional, even with a cheaper computer like mine. Maybe you are not aware of the deeper sense of a ship simulator? This one is the only serious ship simulator you can get for less than 40 Euro. And it works pretty well, beside some bugs, which shall be fixed with the upcoming patches.

I completely agree. This is a lot of bang for your buck in regards to real ship sims. Going on a real sim alone cost about 400$ for a couple hours.  I know the bugs will be less eventually. I know vstep will improve this sim
Title: Re: I WANT A REFUND!
Post by: freeciv on October 11, 2010, 03:48:08
  I was doing a mission the other day AGAIN where a pilot boat came up to the red dry bulk ship and ended up driving under my ship and thus sinking me


Hmm... are you talking about SS08 and not SSE? 
Title: Re: I WANT A REFUND!
Post by: srg2712 on October 12, 2010, 18:03:29
To every one on this forum, PLEASE READ THE CUSTOMER FEEDBACK ON AMAZON, GOOGLE etc a lot of people are complaining and wanting a refund mostly due to their activation keys not being accepted and for those that do the game constantly crashing, this is not the first time Ship Simulator has let people down, the software on most editions of SS are riddled with bugs even as far as not being able to unmoor vessels to start a mission, the designers of this software appear to be amateurs and not up to the task, they should look at how other simulators run without bugs and learn from them, if the moderators on this site diagree then why are so many members unhappy, I have complained in the past and got a not too friendly response from MVSmith who by now should face up to the fact that this software IS and allways has been VERY POOR, Vstep seem unable to put things right and as per usual EVERYONE who complains are told either check your graphics card or you have a faulty computer, the fault never lies with Vstep, and as I have already said why are so many people complaining, and why do so many "patches" have to be released surely the game should be fully tested BEFORE being put on sale, NONE of my Ship Simulator editions have worked properly and I WILL NOT be buying Extremes, the moderators and designers should get their heads out of the sand, search the internet and find out why there are so many unhappy purchasers of Ship Simulator, I expect a bit of a backlash and sarcastic replies to this post but the facts and very poor reviews from purchasers and independant testers speak for themselves. :-\
PS I have a brand new PC with top grade gaming graphics, 8GB of memory and a 2TB HDD and still Ship Simulator causes problems.
Title: Re: I WANT A REFUND!
Post by: --tractorman-- on October 12, 2010, 18:13:27
everything went fine with me..
Title: Re: I WANT A REFUND!
Post by: srg2712 on October 12, 2010, 18:20:09
Hi Tractorman, thank you for your comment however you must be one of the lucky ones, please look at the reviews on the Amazon site to see the many complaints, I have had every version of SS (except Extreme) and installed all the patches and I would say that approximately 30% of the missions either cannot be completed or major bugs appear, I find it astounding that a software programme can be released to the public only for the purchaser to find that the game cannot be installed due to the supplied activation code being stated as invalid, who would be happy if they purchased a gift token only to be told that it wont be accepted anywhere!.
Kind regards, Steve.
Title: Re: I WANT A REFUND!
Post by: Kevinmcg_ships on October 12, 2010, 18:49:25
SSE works fine without any problems on my computer (see my PC specs in my sig below), save for glitches/bugs that has already been reported on this forum. The patch 1.2.2 have mostly ironed out these problems.

System-wise, SSE so far has behaved very well on my PC and I'm very pleased with it.
Title: Re: I WANT A REFUND!
Post by: Traddles on October 12, 2010, 19:02:49
Hi srg2712,
I have to say that I am perplexed by your comment about 30% of missions being unable to be completed or bugged. I have just checked your game statistics and it shows that you have not played even one mission in SS 2008 and a mere 5 in SS 2006. That being the case, where on earth did you get your statistics to make the claim?  Whilst I am not in the business of blowing a trumpet for VStep, I found very few missions which were unplayable and I have completed literally hundreds of SS 2008 ones, both original and very well tried and tested custom missions.  All you have to do is to click on my records under the word "EXTREMES" to see that I tell it as it is. As to Extremes we are all very well aware of the problems which have arisen and, as has been mentioned many times, are in process of correction.  

Good luck, and keep smiling,
Angus.
Title: Re: I WANT A REFUND!
Post by: srg2712 on October 12, 2010, 19:34:03
Hi Angus, I have completed or tried to complete every mission in SS06, SS08 & New horizons and many of the missions in the creators forum, I bet you have not managed to get the stranded ship going in mission 115 on SS06, I gave up conecting to the internet a long time ago and only briefly connected when I experienced problems after installing SS NH on my new computer but found that it was a waste of time as most of the posts (like mine) do not offer any help but just pass the buck, ie computer probs, dodgy graphics etc, are you trying to state that the people who purchased SS through Amazon are not using the software properly, THE ACTIVATION CODES DO NOT WORK, how can such a BIG error such as this be allowed, NO excuse can be found for an oversight like this, a simple fact is that if this software performed as it should then people would not complain and there would be no use for this type of post, members who dont have any problems with SS are lucky, instead of checking my (non existent) upload record check Amazon and see how many disgruntled people there are on thier review site, are they wrong or do they have a valid point, the facts dont lie, do a Google search and see the many listings for SS problems, you mention the problems on Extreme being sorted out, they should have been sorted out before the program was released, do you think that it is acceptible to purchase an item then find it needs "repairing", would you buy a tv knowing that it would need updating before you can use it properly?, I think not, also Trading Standards will be getting plenty of calls about this program as it "does not do what it says on the box" to state an old adage, it simply does not perform as it should. Kind regards, Steve.
Title: Re: I WANT A REFUND!
Post by: Kevinmcg_ships on October 12, 2010, 20:54:33
they should have been sorted out before the program was released, do you think that it is acceptible to purchase an item then find it needs "repairing", would you buy a tv knowing that it would need updating before you can use it properly?, I think not, also Trading Standards will be getting plenty of calls about this program as it "does not do what it says on the box" to state an old adage, it simply does not perform as it should.

Maybe you should ask Mr Gates the very same question about his Windows Operating System. It's been full of bugs, security holes and exploits since Windows 3.1! And I believe 16 patches (yes, 16!) for Windows 7 is due out this week. Why can't Microsoft have fixed these vulnerabilities before Windows 7 came out?

I have completed or tried to complete every mission in SS06, SS08 & New horizons and many of the missions in the creators forum, I bet you have not managed to get the stranded ship going in mission 115 on SS06, I gave up conecting to the internet a long time ago and only briefly connected when I experienced problems after installing SS NH on my new computer but found that it was a waste of time as most of the posts (like mine) do not offer any help but just pass the buck, ie computer probs, dodgy graphics etc, are you trying to state that the people who purchased SS through Amazon are not using the software properly

I am sorry to hear that you did not get the help you needed when you were having problems with SS2006 and SS2008. I did have a few problems with SS2008 myself and my experience is that there ARE several guys out there who would be willing to help with a problem.

All I can suggest that you post your DxDiag file (don't worry, this will NOT hold, or expose any personal data) and hopefully someone on here who is knowledgable about PC's can have a wee look at your DxDiag file and tell you if there are anything amissing or offer possible solutions for your Ship Simulator problems. I have done this a few times and it was helpful.
Title: Re: I WANT A REFUND!
Post by: srg2712 on October 12, 2010, 21:16:45
Hi Kevin, I totally agree with you regarding Windows 7, another example of opening the stable door before the saddle is on, Windows have a sort of monopoly its either them or Mac and if you are brought up on Windows then it is hard to make the change, with SS its either take it or leave it, myself and many others are sick and tired of the problems arising from SS & Vstep software and have decided to give it a wide berth, after todays rant I will be having nothing more to do with SS and Vstep in particular, and hopefully the bad memories and experiences will be a thing of the past. Kind regards Steve.  :captain:
Title: Re: I WANT A REFUND!
Post by: Chitch on October 12, 2010, 23:48:41
Bye!
Title: Re: I WANT A REFUND!
Post by: Kevinmcg_ships on October 13, 2010, 07:27:15
Hi Kevin, I totally agree with you regarding Windows 7, another example of opening the stable door before the saddle is on, Windows have a sort of monopoly its either them or Mac and if you are brought up on Windows then it is hard to make the change, with SS its either take it or leave it, myself and many others are sick and tired of the problems arising from SS & Vstep software and have decided to give it a wide berth, after todays rant I will be having nothing more to do with SS and Vstep in particular, and hopefully the bad memories and experiences will be a thing of the past. Kind regards Steve.  :captain:

OK no worries Steve, I know how it feels to be very frustrating when something is not working properly. Hope you will come back again in future.

Best regards, Kevin
Title: Re: I WANT A REFUND!
Post by: Frank_VSTEP on October 13, 2010, 11:50:56
are you trying to state that the people who purchased SS through Amazon are not using the software properly, THE ACTIVATION CODES DO NOT WORK, how can such a BIG error such as this be allowed,

Are you referring to the comments on Amazon that date from the first day of release when there were some STEAM problems? All these activation issues have been solved since release day +2, so the Amazon reviews referring to Activation issues are not relevant anymore.
Title: Re: I WANT A REFUND!
Post by: helidan on October 13, 2010, 13:04:44
Comparing MS Windows operating system and its problems and this sim and its problems is not exactly comparing apples with apples is it.

A LOT of the updates to Windows are because a new threat is discovered that was simply not even remotely considered during the initial programming, the hackers/attackers get smarter and so MS has to try and keep up with updates to its products.
I would say that Windows is an awful lot more complicated than a ship sim!!

But this sim is something else...

A product that should NEVER have been released in its current state, did not appear to have been put through any meaningful beta testing on a variety of different system configurations and seems to be VERY hit and miss as to whether you can actually use it (even if your PC way exceeds the min requirements).

I really do like ship sims but this one like others have said is NOT FIT FOR PURPOSE.
Title: Re: I WANT A REFUND!
Post by: larsdehaan on October 13, 2010, 13:39:50
i dont think some of you realise what your saying

1)you wanted the game released as soon as posible, didn't you?
2)now its released and you all are still not happy?

we need to be thankful to v-step that they even tought about a ss08 sequel

thats just my 2 cents
Title: Re: I WANT A REFUND!
Post by: helidan on October 13, 2010, 18:23:00
@larsdehaan

1, I did not want the game released as soon as possible, I would have been more than willing to wait a few extra months if it would ensure that the end product met peoples expectations of what it should be and how it will perform.

2, Well I think that's stating the obvious, a lot of paying customers are unhappy and quite rightly so. 

I'm confident that this sim will become all what it was meant to be but I really do feel that I was sold a work in progress.
Title: Re: I WANT A REFUND!
Post by: rennie on October 13, 2010, 20:10:18
there is an update for the game to make damage less sensitive :doh: :doh:
Title: Re: I WANT A REFUND!
Post by: wiplasher5 on October 14, 2010, 02:43:45
Well I dont know what would make you want to have a $5000 CPU and have water in a machine that cant have water on it but... now that the panch is out I no longer have problems and I am running on a $1500 machine which runs everything just fine with 2.4 ghz and 3gb ram :) good luck mate
Title: Re: I WANT A REFUND!
Post by: Traddles on October 14, 2010, 14:36:48
If srg2712 cares to refresh his memory this topic might ring a little bell. ::)

http://80.95.161.114/shipsim/forum/index.php/topic,17340.0.html
Title: Re: I WANT A REFUND!
Post by: metman on October 14, 2010, 15:28:32
Oh dear, Traddles, you haven't been paying attention have you?  He left after his last post - supposedly.  I do wish you would pay attention - now and again :evil: :evil:

metman
Title: Re: I WANT A REFUND!
Post by: Traddles on October 14, 2010, 15:41:16
How many times have we seen such comments from unhappy people?  More to the point, how many of them really depart for good?  I would not be at all surprised if he does'nt have a sneaky look now and again just to keep his blood boiling nicely.
Title: Re: I WANT A REFUND!
Post by: metman on October 14, 2010, 15:43:28
Have to agree with you there!!!
Title: Re: I WANT A REFUND!
Post by: srg2712 on October 14, 2010, 16:20:02
I HAVE been keeping a lookout however I am quite surprised at the childishness of supposed adults on this forum, it is a sorry affair when people cannot submit a valid question or open a debate without getting infantile replies, comments from members such as Metman, Traddles and especially Chitch only strengthen my vow to keep well away from this site and forum, I will be staying in the real world from now on and not communicating with the kiddies, as I said in one of my earlier posts I expected childish replies and you have proved me right, I will not insult my own intelligence by visiting this site again. :sleepy:
Title: Re: I WANT A REFUND!
Post by: Mad_Fred on October 14, 2010, 16:37:44
Oh the irony....  ::)

Anyway, I'll lock the topic, now. To quote Graham Chapman..  it's getting a bit silly.


Regards
Fred